Frequently Asked Questions

Get answers to common questions about 12 Classes Month-to-Month.

Your monthly fee covers twelve classes within the billing month. Book sessions online or in the studio; classes follow our published schedule. Billing recurs monthly and adjusts if you change plans. Unused classes do not roll over unless otherwise noted.

Short freezes are handled case-by-case. We allow pauses with advance notice for medical or extended travel situations. Contact the studio to request a pause; approval and length depend on circumstances and management discretion.

Missed classes are not automatically refunded. You can cancel bookings before the studio cutoff to avoid penalties. We occasionally offer make-up options or credit in exceptional situations, subject to instructor availability and studio policy.

Make-ups may be allowed when space is available; policies vary by class type. Contact reception to arrange a make-up within the same billing month when possible. Specialty sessions and workshops follow separate availability rules.

Generally, unused classes do not transfer between billing months. Exceptions are rare and granted at management discretion for extenuating circumstances. Check with the front desk before the month ends to discuss potential accommodations.

Provide a 30-day written notice via email or in person to cancel. Your membership remains active through the 30-day period. Final charges reflect the last active month; any prepaid packages outside the plan follow separate refund terms.